sohoplayPrivacy Policy
This page describes what we collect when you use sohoplay and how we keep that data protected. We at sohoplay collect personal information only to verify your identity, process your deposits and withdrawals, and provide customer support. We do not share your data with third parties except where required by law or to complete payment transactions.
Our commitment on sohoplay is simple: your account details remain confidential, your financial transactions are encrypted, and your privacy choices are respected. When you register with us, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or contact our support team, you are trusting us with sensitive information. We take that responsibility seriously.
If you have questions about how we handle your data on sohoplay, our support team is available during business hours to answer them. We also outline your rights and the steps you can take to request access to or deletion of your information.
What We Collect on sohoplay
We collect information in three categories when you use sohoplay. First, identity data: your full legal name, email address, phone number, and date of birth. Second, financial data: payment method details (account number, bank name, payment app username) and transaction history. Third, technical data: your IP address, device type, browser version, and timestamps of your activity on sohoplay.
We collect identity data during account creation. We collect financial data when you deposit or withdraw. We collect technical data automatically whenever you access sohoplay via web browser or mobile app. None of this data is optional—all three categories are required for sohoplay to function securely.
How We Use Your Data on sohoplay
We use your identity data to verify that you are who you claim to be before we process your first withdrawal. This protects you and us from fraud. We use your financial data to complete deposits and withdrawals and to detect suspicious payment patterns (such as rapid deposits from multiple payment methods in a short time). We use your technical data to diagnose connection issues, prevent abuse, and improve sohoplay's performance.
We do not use your data for marketing purposes. We do not sell your data. We do not build profiles to target you with advertisements. Your data on sohoplay exists solely to run the platform and keep it secure.
Third Parties and Data Processors
We share your data with payment processors when you deposit or withdraw on sohoplay. Your bank, DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet receives only the information needed to complete the transaction—not your full account profile on sohoplay. Payment processors operate under their own privacy policies.
We also share data with our hosting provider and cybersecurity vendor. These companies process data only on our instructions and under strict confidentiality agreements. We do not share data with analytics companies, advertisers, or data brokers.
Cookies and Tracking
We use cookies on sohoplay to maintain your login session and to remember your language preference. These are essential cookies—sohoplay does not work without them. We do not use tracking cookies or third-party analytics scripts. We do not set cookies to profile you across other websites.
You may disable non-essential cookies in your browser settings. You cannot disable essential sohoplay cookies without losing functionality.
Your Rights and sohoplay Data Protection
Access and Correction
You have the right to access all data we hold on you on sohoplay. Contact our support team and request a data download. We provide it within five business days in a machine-readable format. If you believe any data is incorrect—for example, your registered name is misspelled—request a correction via support and we process it within two business days.
Deletion and Account Closure
You may request deletion of your sohoplay account at any time. We delete your account within seven business days of your verified request. Your account balance remains accessible for withdrawal during the deletion window. After deletion is complete, your personal identifiers are removed, but we retain anonymized transaction data for legal and tax purposes—this data cannot be linked back to you.
Data Breach Notification
If we discover unauthorized access to your data on sohoplay—such as a breach of our database or payment system—we notify you by email within 72 hours. We describe what happened, what data was affected, and what steps we are taking to secure it. If the breach affects users in Jakarta, Surabaya, Bandung, Medan, or Semarang, we also notify local regulators as required.
On sohoplay, your privacy is not negotiable. We encrypt sensitive data, limit access to authorized staff only, and delete what you ask us to delete.
International Data Transfers
Our servers and payment processors may be located outside Indonesia. When your data leaves your jurisdiction, it remains protected under the same standards we apply on sohoplay. We use encryption in transit and at rest. Your data is never processed in countries with weaker data protection standards than Indonesia unless you explicitly consent.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your data on sohoplay, contact our support team. We respond to privacy inquiries within 48 business hours. If you believe we have violated your privacy rights, you may lodge a complaint with our data protection officer or your local data protection authority.
This privacy policy on sohoplay is current as of the date shown at the bottom of this page. We update it if our practices change. We notify you of material changes by email and by posting the updated policy here.